Rakhra Tax Service SMS Messaging Privacy Policy

This policy explains how Rakhra Tax Service collects, uses, and safeguards personal information in connection with our SMS/MMS messaging services, in compliance with 10DLC (10-Digit Long Code) regulations.

Information We Collect

We collect personal information, such as your name and phone number, when you opt-in to receive SMS/MMS communications. We may also collect device and location data for regulatory compliance.

How We Obtain Consent

By opting into our messaging services through our online form at https://rakhrataxservice.com/notification-consent/, you provide explicit consent to receive SMS/MMS messages from Rakhra Tax Service. We do not send messages without prior opt-in.

How We Use Information

The information we collect is used solely to send essential notifications, Transactional alerts, and two-way customer service communications related to your tax consultation and preparation services, and to comply with 10DLC regulations.

Observations: the SMS use cases are listed but are missing the Marketing use case.

No Selling or Sharing of Mobile Information

We will never sell your personal information, including your mobile opt-in information, to third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.

Sharing of Information

We may share your information with trusted third-party providers who help us deliver messaging services. However, we do not disclose or share consumer mobile opt-in information.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at the support information provided in our Terms and Conditions below¹².

Rakhra Tax Service SMS Messaging Terms and Conditions

These SMS Messaging Terms and Conditions describe the mobile messaging program provided by Rakhra Tax Service. By opting into any of our mobile communications, you agree to these terms¹⁴.

1. Program Description and Message Content

Rakhra Tax Service provides essential, and promotional text message notifications and two-way customer service communications related to your tax consultation and preparation services. Messages are sent via an automated platform.

Messages may include:

• Transactional & Operational Alerts: Appointment confirmations, rescheduling notices, and reminders for tax consultations and meetings.
• Document Requests: Urgent notifications requesting missing or required tax forms (e.g., W-2, 1099, 1098).
• Filing Status Updates: Confirmation of receipt of documents, processing start, and successful e-filing/acceptance by the IRS.
• Customer Care: Responses to client-initiated inquiries and follow-up troubleshooting.
• Promotional/Marketing Alerts: Notifications about service specials, early-bird filing discounts, new services, and general tax-saving tips.

2. Opt-in Consent

You consent to receive recurring text messages from Rakhra Tax Service by completing and submitting the mobile number field and checking the consent box on our website opt-in page: https://rakhrataxservice.com/notification-consent/. Your consent is not a condition of purchasing any property, goods, or services.

3. Message Frequency and Cost

• Frequency: Message frequency will vary based on your service status, the time of year, and your level of interaction with our firm.
• Cost: Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier. Please consult your wireless provider for complete details on their messaging package plans.
• Rakhra Tax Service is not responsible for any delays in the receipt of any SMS messages.

4. Opt-Out (STOP) Instructions

To stop receiving all text messages from Rakhra Tax Service, reply to any text message with the keyword STOP. You will receive a final confirmation message acknowledging that you have been successfully unsubscribed. No further messages will be sent unless you explicitly opt-in again^.

5. Help (HELP) Instructions

For support or assistence reply to any message with the keyword HELP. For immediate assistance, you can contact our support to (559)243-9200 or email at avtar06@gmail.com, If you have any questions or need further support, do not hesitate to reach out. We are happy to help.

6. Changes to Terms

Rakhra Tax Service reserves the right to terminate or modify its SMS messaging program at any time. We will provide notice of any changes via a text message or a posting on our website.